Refund policy
KOVA — Returns & Refund Policy
Last updated: August 10, 2026
At KOVA, we want you to be confident in every purchase. Because our products are dietary supplements and consumable products, we maintain a limited return policy designed to protect product quality and safety.
1. Eligibility for Returns
We accept returns within 30 days of delivery for eligible products.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging and condition.
- The product must be returned within 30 days of delivery.
- You must provide your order number or proof of purchase.
Opened products
For health, safety, and quality-control reasons, we do not accept returns of opened, used, or partially consumed dietary supplements, unless the product arrived damaged, defective, contaminated, or materially different from what was ordered.
This includes products that have been opened even if they have only been used once.
2. Change of Mind
If you change your mind after receiving your order, you may request a return provided that the product is unopened and unused and meets all eligibility requirements above.
Customers are responsible for the cost of return shipping for change-of-mind returns.
Original shipping charges are non-refundable unless the return is the result of an error on our part or another situation where applicable law requires otherwise.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product:
- arrived damaged;
- appears defective;
- appears tampered with;
- is materially different from what you ordered; or
- is missing from your shipment,
please contact us within 7 days of delivery at:
Please include:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging;
- Photographs of the shipping box when applicable.
We may request additional information or photographs to help us investigate the issue.
If we determine that the product was damaged, defective, or incorrectly shipped by KOVA, we will provide an appropriate remedy, which may include a replacement or refund.
4. Taste, Flavor & Personal Preference
Because taste and personal preferences are subjective, we do not offer refunds or returns solely because you dislike the taste, texture, flavor, smell, or personal experience of a product, particularly where the product has been opened or consumed.
We encourage customers to carefully review the product description, ingredients, serving information, and flavor before purchasing.
5. Return Process
To request a return, contact:
with:
- Your full name;
- Order number;
- Product(s) you wish to return;
- Reason for the return.
Do not send products back without receiving return instructions from KOVA.
Unauthorized returns may not be accepted.
If your return is approved, we will provide the appropriate return instructions.
Customers are responsible for ensuring that returned products are securely packaged. KOVA is not responsible for products lost or damaged during return shipment when the customer is responsible for arranging the return.
6. Return Shipping
For approved returns due to a change of mind, incorrect purchase, or other customer preference:
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment.
KOVA is not responsible for return shipments that are lost or damaged in transit.
If the return is due to an error made by KOVA or an eligible defective/damaged product, KOVA may provide a return shipping label or reimburse reasonable return shipping costs, at our discretion or where required by applicable law.
7. Refunds
Once we receive your returned product, it will be inspected to determine whether it meets our return requirements.
If approved, your refund will be issued to the original payment method.
For eligible customer-initiated returns, the refund will generally cover the purchase price of the returned product.
Original shipping charges are not refundable, except where required by applicable law or where the return resulted from an error attributable to KOVA.
Please allow your payment provider additional time to process and post the refund to your account.
8. Products That Do Not Qualify for Return
The following products are generally not eligible for return:
- Opened dietary supplements;
- Used or partially consumed products;
- Products with damaged or missing safety seals;
- Products that have been altered or contaminated after delivery;
- Products returned after the 30-day return period;
- Products purchased from unauthorized third-party sellers.
This policy does not limit any rights you may have under applicable consumer protection laws.
9. Refused or Undeliverable Packages
If a package is returned to KOVA because:
- the customer provided an incorrect or incomplete shipping address;
- the package was refused;
- the customer failed to collect the package; or
- the carrier was unable to deliver the package for reasons attributable to the customer,
KOVA may deduct applicable return shipping and handling costs from any refund, where permitted by law.
If the customer requests that the order be shipped again, additional shipping charges may apply.
10. Exchanges
We generally do not offer direct product exchanges.
If you received an incorrect, damaged, or defective product, please contact us and we will determine the appropriate solution.
For a different product or flavor, customers may return an eligible unopened product and place a new order.
11. Promotional & Discounted Orders
Products purchased using promotional codes or discounts remain subject to this return policy.
Unless otherwise stated at the time of purchase, discounts are not refundable or transferable to another order.
Products explicitly identified as Final Sale are not eligible for return, except where required by applicable law.
12. Refund Abuse & Fraud Prevention
KOVA reserves the right to investigate unusual or repeated return, refund, replacement, or chargeback activity.
Where permitted by law, we may limit or refuse future returns or replacements when we reasonably believe that our return policy is being abused, including repeated claims involving damaged, missing, defective, or undelivered products.
Nothing in this section limits rights that cannot legally be waived.
13. Chargebacks
Before initiating a payment dispute or chargeback, we ask customers to contact support@kovanutrition.us so that we can attempt to resolve the issue directly.
This does not affect any rights a customer may have through their payment provider or under applicable law.
14. Legal Rights
This Return & Refund Policy is intended to provide clear guidelines for KOVA customers while complying with applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived.
Contact
For return and refund inquiries:
KOVA Nutrition
Email: support@kovanutrition.us